As in so many service industries, customer service in the factoring business is what sets the best from the rest. You deserve to partner with a factoring company that provides outstanding customer service in three key areas: availability, funding speed, and commitment to you and your company.
At Interstate Capital, exceptional customer service is no accident. It starts with hiring smart and conscientious professionals who like their work and sincerely like helping clients succeed. You can train people to complete a task, but you can’t train someone to have the kind of character and caring personality that sets apart Interstate Capital’s client services staff.
Here are three ways that Interstate Capital’s staff members excel at customer service.
We know that clients want a factoring company that works at the speed of business with fast responses and quick callbacks. Interstate Capital clients would agree with this client’s observation: “Every time I have emailed a question, they have responded quickly with an answer.” In the words of another Interstate Capital client, “They are always easy to get a hold of.” Another said the staff was “always there if you have questions and are always willing to listen.”
To maintain staff members’ availability throughout each workday led to a new team approach at Interstate Capital. If your usual account manager is on the phone or at lunch, no problem: your call or emails will be answered immediately by a team member who also knows your company and can monitor your funding requests minute-by-minute.
- Funding Speed:
No matter how supportive your client services team might be, your priority will likely be how fast will you receive your advance on an invoice. Thanks to Interstate Capital’s technological leadership and award-winning funding team, clients receive advances on their verified invoices fast.
“Everything goes quick and smooth,” says one motor carrier, with another saying, “We get our settlements quickly!!” Another Interstate Capital client wrote, “Any requests made are handled promptly and with the utmost care.”
- Commitment to you and your business:
Today’s factoring process may be a high-tech computerized operation, but when all is said and done, the business is still built on person-to-person relationships. Factoring clients are best served when they are not just a phone number at a call center. At Interstate Capital, the staff – from the receptionist to the CEO – is invested in seeing you and your company succeed.
One Interstate Capital client – a woman owner operator who drives a flatbed rig – wrote, “I have found out that they will go above and beyond to help keep you going.” Another client wrote “they are right there next to you during your trial and tribulations and will share in your successes as well.” At Interstate Capital, exceptional customer service is an outgrowth of the company’s focus on commitment to clients’ business goals.
When you’re ready to learn more about Interstate Capital’s dedication to great customer service, we’re ready to get to know you.